Hospitality Management
Hospitality management involves all the tasks and aspects of managing a hospitality business. These
businesses focus on welcoming customers and providing them with pleasant experiences through
dining, lodging, events, entertainment, or travel.
Hospitality management is a broad field that involves overseeing the day-to-day administrative,
operational and commercial activities of businesses in the hospitality industry. As opposed to the
more narrowly focused “hotel management”, hospitality management is an umbrella term that
covers various industries such as food and beverage, travel and accommodation and event
management. The departments under a hospitality manager’s stewardship may range from
maintenance and housekeeping to spa services, concierge, reception and many more.
Hospitality Management Responsibilities
The responsibilities that fall to hospitality managers differ according to the setting in which they are
employed. Chiefly, these can include the following:
Accounting and budgeting
Interviewing, training and managing staff
Assisting with daily operations
Optimizing business performance
Fielding customer complaints and inquiries
Ensuring health and safety compliance
Career in a wide range of different roles, including:
Marketing/Sales
Public relations
Human resources
Customer services
Tourism
Finance/Accounting
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